Refund policy
Return & Refund Policy
At Giggle Vitals, we want you to feel confident about every purchase. We understand that sometimes an order may arrive damaged or you may receive an incorrect product. Our team is here to help make the resolution process as simple and hassle-free as possible.
Please review the policy below to understand when a return, replacement, or refund may be applicable.
Return Policy
Return Window
For eligible cases, return or replacement requests must be raised within 48 hours of delivery. Requests made after this period may not be accepted.
Product Condition
Due to the nature of our products, opened, used, consumed, or tampered products are not eligible for return or refund, except where the product was received damaged or defective.
Non-Returnable Items
The following are not eligible for return or refund:
- Products that have been opened, used, or consumed.
- Products that have been tampered with or are not in their original condition.
- Orders that have been delivered correctly and are no longer required.
- Orders that have already been dispatched cannot be cancelled.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To raise a request, email us at [your support email] with:
- Order number
- Description of the issue
- Clear photos of the product and packaging
- A video of the package/product, if applicable
Our team will review the request and, if approved, arrange a replacement or refund as applicable.
Exchanges & Replacements
We offer replacements in the following cases:
- An incorrect product was delivered.
- The product was damaged during transit.
- The product received is defective.
Approved replacement requests will be processed as soon as possible, subject to product availability.
Refunds
If your refund request is approved:
- The refund will be issued to the original payment method.
- Refunds are generally processed within 5–7 working days after approval.
- Shipping charges, if applicable, are non-refundable.
- Refunds are only applicable to approved cases that meet the conditions of this policy.
Important Information
- A valid order number or proof of purchase is required for all claims.
- Please do not send any product back without first contacting our support team and receiving instructions.
- Keep the original product, packaging, and shipping materials until your request has been reviewed.
- Giggle Vitals reserves the right to reject requests that do not meet the conditions outlined in this policy.
Contact Us
For questions regarding returns, replacements, or refunds, please contact our support team. We're here to help make your experience with Giggle Vitals as smooth as possible.